Additionally, we are very good at screening our clients.
Which sounds weird, but it is true. When someone comes to us and isn’t willing to pay our rates, we are good at saying “then we’re not the right company for you.” It helps us keep our focus on our upper-class clientele, and prevents us from getting sucked into draining client relationships. Because the people who want the discounted rates are not the people we want to be working with.
Along the same lines, we added a clause to our contracts. If a payment is late, we are allowed to temporarily suspend service without notice. And if the client continues to not pay after a certain amount of time, we are allowed to terminate the contract while still requiring 40% of the contract cost from them. It sounds intense, but it has helped us to screen our clients: only the people who are going to make good clients are willing to sign that contract.